The Credit Guide acknowledges your right to ask about our services including the following:
- Our commitment to you
- The type of advice we can give you
- How we are remunerated
- What to do if you have a complaint
- Having your questions answered
When we meet with you at the first interview to discuss your financial needs we will provide you with the credit guide outlining the way we operate, the services we provide, the lenders we work with and key things you should know. It is important that you are aware of our obligations to provide you with quality service and trustworthy financial advice.
We take our commitments to you seriously and want to ensure that your experience is one that will be memorable for all the right reasons. Keep the credit guide handy so you can refer to it if you need during our subsequent meetings. We will also make sure that we always have an extra copy available if you need it.