Handling Disputes

Internal Dispute Resolution

Before you accept your loan offer make sure you read the credit contract carefully to find full details for the loan. It is important that you check the loan agreement to ensure that the terms of the loan do not vary from what you require. Inform us immediately if the contract differs from what you have agreed so that we can immediately assist you.

If you have a complaint about your finance application or if you believe an error has occurrent then you can contact your Blueskin Bay Finance Broker to discuss. We are here to support you and will work with you to understand your complaint and determine what solution we can provide.

If your Broker is unable to achieve a satisfactory resolution then you can submit your complaint in writing and we will endeavour to review  your complaint with the Directors and provide you a written response. The contact person to submit your complaint to is:

 

Geoff Webb (Director)

Email: we50107@bigpond.net.au

Address:
9/39 Peppermint Gardens
Aubin Grove WA 6164

 

Blueskin Bay Pty Ltd

ACN 099 688 016

Australian Credit Licence Number 389132

 

External Dispute Resolution

If you are still not satisfied with the outcome of your complaint, then you have the further option of referring the matter to an external dispute resolution scheme known at CIO (Credit and Investments Ombudsman) Member Number 400341. You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.

 

CIO Contact Details:

Credit and Investments Ombudsman Ltd

PO Box A252

South Sydney NSW 1235

 

info@cio.org.au

 

Monday to Friday 9am – 5pm AEST

Complaints 1800 138 422

Further information about the Credit and Investments Ombudsman can be found at:

www.cio.org.au